Refund & Returns Policy
This policy explains how return and refund requests are handled for purchases from Woody's Golf Carts. Because complete golf carts, pre-owned carts, parts, accessories, installed products and custom orders differ substantially, return eligibility depends on the specific transaction.
Return Terms Depend on What You Purchased
Woody's Golf Carts sells complete vehicles as well as parts, accessories and other golf-cart-related products. Some transactions may also involve used products, customization, installation, pre-orders or special orders.
For this reason, there is not necessarily one identical return process for every product. Eligibility depends on factors such as the item purchased, its condition, whether it has been used or installed, the status of the order, and the terms communicated for the particular transaction.
Customers should contact Woody's Golf Carts before attempting to return any product.
Do Not Send a Return Without Contacting Us
A customer who wants to request a return should first contact Woody's Golf Carts so the transaction and product can be reviewed.
Sending, transporting or dropping off a product without first confirming the appropriate return process does not by itself establish that the item is eligible for a refund.
Phone: +1 419-340-4088
Email: sales@woodysgolfcarts.com
Different Products Require Different Review
The nature and condition of the product are important when Woody's reviews a return request.
Complete Golf Carts
Complete carts are high-value vehicles and may require transaction-specific review before any return arrangement can be considered.
Used Golf Carts
Pre-owned carts naturally differ in age, prior use, cosmetic condition, components and wear. The specific condition disclosed for the cart is relevant.
Parts & Accessories
Eligibility may depend on condition, packaging, compatibility, installation status and other transaction-specific factors.
Installed Products
Parts or accessories that have been installed, used, modified or damaged may require different consideration from an unused product.
Modified & Custom Products
Products prepared or modified to an approved customer specification may have different cancellation and return considerations.
Pre-Orders & Special Orders
Products specifically ordered, sourced or reserved for a transaction may be subject to terms associated with that particular order.
How to Request a Return
Follow these steps if you believe a product may need to be returned.
Contact Woody's
Contact us before sending, transporting or dropping off the product.
Identify the Order
Provide your name, order or purchase information and the product involved.
Explain the Request
Tell us why you are requesting a return and describe any relevant product issue.
Eligibility Review
Woody's reviews the product, transaction and applicable circumstances.
Follow Instructions
If a return is approved, follow the return instructions communicated for that transaction.
Return Authorization Is Important
Contact Woody's Golf Carts before returning a golf cart, part or accessory. An approved return should be handled according to the instructions provided for the specific transaction. Unauthorized shipments or drop-offs may complicate identification, inspection and processing of the request.
Return Eligibility
Return eligibility depends on the specific product, transaction, product condition, order status and circumstances surrounding the request.
Contact Woody's Golf Carts with the relevant purchase information so the request can be reviewed.
Factors That May Be Relevant
- The type of product purchased.
- Whether the product is new or pre-owned.
- The condition of the product.
- Whether a part or accessory has been installed.
- Whether the product has been used or modified.
- Whether the product was customized or specially ordered.
- Whether the request concerns damage, an incorrect item or another fulfillment problem.
- Any transaction-specific terms communicated at purchase.
Product Condition
The condition of a product may affect return eligibility and any resulting refund. Customers should take reasonable care of a product while a return request is being reviewed.
Where applicable, retain the product, included components, accessories, documentation and packaging until Woody's provides instructions.
Damage, alteration, installation, missing components or use beyond what was already applicable to the product may affect the review of a return request.
Complete Golf Carts
Complete golf carts are high-value, large products. A return request involving a complete cart requires review of the particular transaction and vehicle.
Customers should not arrange independent transportation of a golf cart back to Woody's Golf Carts until the appropriate return process has been discussed.
Information That May Be Needed
- Customer and transaction information.
- The golf cart involved.
- The reason for the return request.
- Current condition of the cart.
- Details of any use, damage, modification or issue relevant to the request.
- Photographs or other information where useful for reviewing the concern.
Pre-Owned / Used Golf Carts
Used golf carts are not expected to have the same cosmetic or usage characteristics as new products. Age, prior use, cosmetic wear and component condition may differ from one pre-owned cart to another.
The condition and information disclosed for the specific cart at the time of the transaction are therefore relevant when a return request is reviewed.
Normal characteristics of a used cart that were disclosed, photographed, reasonably visible or otherwise part of the product's stated condition should not automatically be treated as shipping damage or evidence that a different product was supplied.
For more information, review our Used Golf Cart Disclosure and Product Condition Policy .
Parts & Accessories
Return requests for parts and accessories are reviewed based on the product, its condition, compatibility information, installation status and applicable transaction details.
Customers should confirm compatibility before ordering when compatibility depends on a cart's make, model, year, configuration or installed components.
| Product | Relevant Return Considerations | What the Customer Should Do |
|---|---|---|
| Complete Golf Cart | Vehicle condition, transaction, use, modifications and transportation requirements. | Contact Woody's before arranging any return transportation. |
| Used Golf Cart | Disclosed condition, prior use, cosmetic wear and product-specific information. | Explain the concern and identify how it relates to the cart's disclosed condition. |
| Part / Accessory | Condition, compatibility, packaging, installation and use. | Stop installation or use if you believe the product is incorrect or damaged. |
| Custom / Special Order | Approved specifications, sourcing, customization and order status. | Contact Woody's for transaction-specific review. |
Installed, Used or Modified Products
Installation, use or modification can change the condition of a product and may affect whether it can be returned.
If you believe you received an incorrect, incompatible or damaged part, stop installation or use where reasonably possible and contact Woody's Golf Carts for assistance.
Removing packaging, installing a product, altering wiring, modifying components or otherwise changing the item may be relevant when the request is reviewed.
Custom Builds, Pre-Orders & Special Orders
Products that are modified, configured, sourced or ordered specifically for a customer's transaction may have different return considerations from standard inventory.
Eligibility depends on the applicable order, approved specifications, work completed, product status and terms communicated for the transaction.
Customers should also review the Pre-Order & Special-Order Policy and Custom Build & Modification Policy .
Return Shipping, Transportation & Related Costs
Responsibility for shipping, transportation or other costs associated with an approved return depends on the reason for the return and the circumstances of the transaction.
Do not assume that a particular transportation cost will be reimbursed. Contact Woody's Golf Carts before arranging return transportation or purchasing return shipping.
If the return concerns an incorrect product, apparent shipping damage or another fulfillment issue, provide relevant information so Woody's can review the appropriate next steps.
Inspection of Returned Products
An approved return may be inspected after it is received or otherwise made available for review.
Inspection may include confirming product identity, condition, included components, evidence of installation or use, damage, alterations and whether the product corresponds with the approved return request.
Inspection helps determine the appropriate resolution under the terms applicable to the transaction.
Refund Processing
Approval of a return does not necessarily mean that a refund is issued before the product and transaction have been appropriately reviewed.
Where a refund is due, the amount and processing will depend on the applicable transaction, return determination, product condition and relevant payment information.
The time it takes for a completed refund to appear may also depend on the payment method and financial institution involved.
Woody's Golf Carts does not use this policy to promise a universal refund timeframe for every transaction.
Damaged, Missing or Incorrect Products
If you believe your order arrived damaged, incomplete or incorrect, contact Woody's Golf Carts promptly and provide relevant order information.
Keep the product and applicable packaging while the issue is being reviewed. Photographs of the product, packaging and visible damage may help document the concern.
Do not install, modify or continue using a product if doing so could worsen damage or make the issue more difficult to assess.
Review our Shipping Damage & Delivery Inspection Policy for additional information.
Cancellation vs. Return
A cancellation request generally concerns an order before fulfillment has progressed to the point where the product has been shipped, delivered or otherwise completed.
A return generally concerns a product after fulfillment or receipt. Different terms may therefore apply depending on the status of the transaction.
If you want to stop an order that has not yet been completed, contact Woody's as soon as possible and review our Cancellation Policy .
Protect the Condition of the Item
While a return request is being reviewed, reasonable care of the product and related materials can help avoid additional issues.
Stop Unnecessary Use
Avoid unnecessary continued use if you are requesting a return because of a product concern.
Keep Components Together
Retain applicable accessories, components and materials supplied with the product.
Keep Packaging
Where available, preserve relevant packaging, especially when the concern involves shipping damage.
Document the Issue
Photographs and a clear description can help explain damage, incorrect products or other concerns.
Received the Wrong Item or Something Arrived Damaged?
Please do not treat a damaged or incorrect delivery as an ordinary change-of-mind return. Contact Woody's Golf Carts and explain the issue so the transaction can be reviewed.
Provide your order information and, where useful, photographs showing the product, packaging, damage or discrepancy. Keep the relevant product and packaging until you receive further instructions.
What Customers & Woody's Should Do
Customer Responsibilities
- Contact Woody's before returning a product.
- Provide accurate purchase and product information.
- Clearly explain the reason for the request.
- Protect the product while the request is reviewed.
- Keep relevant components and packaging where applicable.
- Do not arrange unauthorized return transportation.
- Follow approved return instructions.
Woody's Golf Carts Responsibilities
- Review the applicable transaction and request.
- Consider the product type and relevant condition information.
- Communicate applicable return instructions when a return is approved.
- Review returned products as appropriate.
- Communicate the applicable resolution based on the transaction and review.
- Process an applicable refund when a refund is due.
Need Help With a Return or Refund?
Contact Woody's Golf Carts before sending or transporting any product back.