Shipping & Delivery Policy

Order Processing & Fulfillment

Processing begins after an order or applicable transaction is received. Depending on the purchase, processing may include confirming order information, reviewing payment status, confirming product availability and preparing the product for fulfillment.

Processing time is not the same as transportation or transit time. The time required to prepare an order may vary depending on the product and transaction.

Custom configurations, special orders, pre-orders or products requiring additional preparation may take longer than products that are already available and ready for fulfillment.

Shipping & Delivery Costs

Shipping or delivery charges, where applicable, depend on the particular transaction. Factors may include the type of product, destination, size, weight and fulfillment requirements.

Any applicable charge communicated through the product listing, checkout, quote, invoice, order confirmation or direct communication relating to your transaction forms part of the order information you should review before completing the purchase.

Customers with questions about a shipping or delivery charge should contact Woody's Golf Carts before completing the transaction.

Processing & Delivery Estimates

Processing, shipping and delivery estimates can vary according to the product, destination, availability and circumstances surrounding the order.

When an estimate is provided through a listing, checkout, quote, order confirmation or direct communication, it should be treated as the estimate applicable to that transaction unless Woody's Golf Carts communicates an update.

Circumstances outside the reasonable control of the business, including transportation disruptions, weather, supplier delays or other logistical events, may affect estimated timing.

Delivery Address & Customer Information

Customers are responsible for providing accurate and complete shipping or delivery information when placing an order.

• Review the recipient name for accuracy.
• Confirm the complete delivery address.
• Provide accurate contact information.
• Notify Woody's promptly if you identify an error in your order information.
• Provide relevant delivery-access information when necessary for the transaction.

Once fulfillment has progressed, it may not always be possible to change delivery information. Additional consequences or costs resulting from an incorrect address will depend on the circumstances and applicable fulfillment arrangements.

Complete Golf Cart Delivery

Complete golf carts are significantly larger and heavier than ordinary ecommerce parcels. Their transportation and delivery requirements may therefore differ from those of parts and accessories.

The applicable delivery method, destination eligibility, arrangements, cost and estimate should be confirmed as part of the specific transaction.

Preparing to Receive a Golf Cart

• Review any delivery information provided for your order.
• Ensure the delivery address and contact information are correct.
• Ensure there is appropriate access for the applicable delivery arrangement.
• Be available as required by the delivery arrangements communicated for your transaction.
• Inspect the cart promptly when it is received.

Parts & Accessories

Golf cart parts and accessories may be fulfilled differently from complete golf carts because of differences in product size, weight and packaging.

Customers should review the product description and applicable order information carefully. Compatibility should also be considered before ordering a replacement part or accessory.

Tracking & Order Status

Tracking information may be available for applicable orders. The availability and type of tracking information depend on the fulfillment method used for the transaction.

Customers can review our Order Tracking & Order Status information or contact Woody's Golf Carts if assistance is needed regarding an existing order.

Shipping & Delivery Delays

Delays may occasionally occur during processing, transportation or delivery. Factors affecting timing may include product availability, custom work, supplier activity, transportation conditions, weather or other logistical circumstances.

If Woody's Golf Carts becomes aware of information materially affecting an applicable order, updated information may be communicated when appropriate and available.

Failed, Refused or Uncompleted Delivery

A delivery may be unsuccessful if the recipient cannot receive the product, the address information is incorrect, required access is unavailable, or another issue prevents completion.

If delivery cannot be completed, contact Woody's Golf Carts promptly. The next steps, including any applicable redelivery or return arrangements, will depend on the circumstances and fulfillment method involved.

Customers should not intentionally refuse a delivery as a substitute for following the applicable cancellation or return-request process.

Pre-Orders, Special Orders & Custom Products

Pre-orders and special-order products may not be immediately available for fulfillment. Timing may depend on product, supplier or manufacturer availability.

Custom builds or modified products may also require additional preparation before delivery because components, configuration work or customer-approved modifications may need to be completed.

Customers placing these types of orders should review our Pre-Order & Special-Order Policy and Custom Build & Modification Policy .

Cancellations, Changes & Returns

If you need to request an order change or cancellation, contact Woody's Golf Carts as soon as possible. Whether a request can be accommodated depends on the order status and applicable transaction.

Once an order has entered fulfillment or has been shipped or dispatched for delivery, different terms may apply.

Review the Cancellation Policy and Refund & Returns Policy for additional information.