Order Cancellation Policy

Submitting a Cancellation Request

Customers who want to cancel an order should contact Woody's Golf Carts as soon as possible.

Please provide enough information to identify the transaction, such as your name, relevant order information and the product involved.

A request is subject to review and should not be considered successfully cancelled until Woody's Golf Carts confirms the cancellation.

Orders Not Yet Significantly Processed

If an order has not yet entered significant processing, preparation, sourcing, customization or fulfillment activity, there may be greater ability to accommodate a cancellation request.

Woody's Golf Carts will review the transaction before confirming whether cancellation can be completed.

Orders Already in Processing

Once processing has begun, work may already have been performed or commitments may have been made in connection with the transaction.

Depending on the order, processing can involve activities such as product preparation, sourcing components, preparing documentation, arranging fulfillment or beginning approved customization.

Whether cancellation can still be accommodated depends on the specific order and how far the transaction has progressed.

Complete Golf Cart Orders

Complete golf carts are high-value products that may involve preparation, configuration, transportation or delivery arrangements.

A cancellation request should therefore be made promptly, particularly if the cart is being prepared or fulfillment arrangements have begun.

The cancellation determination will depend on the particular cart, transaction status, work completed and applicable arrangements.

Parts & Accessories Orders

Cancellation requests involving parts and accessories are reviewed according to the order's current fulfillment status.

If a product has already progressed into shipping or other completed fulfillment activity, cancellation may no longer be possible.

Customers should contact Woody's immediately after identifying the need to cancel rather than waiting for the product to be dispatched.

Orders Already Shipped or Dispatched

Once a product has been shipped, dispatched for delivery or otherwise entered a fulfillment stage that cannot reasonably be stopped, the transaction may no longer qualify for cancellation.

If you no longer want a product that has already been fulfilled, contact Woody's before refusing delivery or independently arranging a return.

The matter may instead need to be reviewed under our Refund & Returns Policy .

Pre-Order Cancellations

Pre-orders involve products that may not be immediately available when the transaction is placed.

Cancellation eligibility depends on the specific pre-order, its status and any transaction-specific terms communicated in connection with the purchase.

Supplier or manufacturer activity, product allocation, sourcing or other commitments may become relevant as the order progresses.

Review the Pre-Order & Special-Order Policy for additional information.

Custom Builds, Modifications & Special Orders

Custom and special-order transactions may involve products, components or work requested specifically for an individual customer.

Once parts have been sourced, customization has begun, specifications have been implemented or other commitments have been made, cancellation may be more limited than for a standard product that has not entered processing.

The applicable outcome depends on the transaction, approved specifications, work completed and order status.

Review our Custom Build & Modification Policy for additional information.

Payments, Costs & Cancellation

The financial effect of an approved cancellation depends on the particular transaction and its status.

Woody's Golf Carts does not use this general policy to invent or impose a universal cancellation fee, restocking fee or other fixed charge that has not been communicated as part of the applicable transaction.

Where costs have already been incurred or transaction-specific terms apply, those circumstances may be relevant to the cancellation review.

Customers can review our Payment Policy for additional payment information.

Refunds Following an Approved Cancellation

If a cancellation is approved and a refund is due, the applicable amount will be determined based on the transaction and cancellation outcome.

Refund processing may also depend on the payment method and financial institution involved.

Woody's Golf Carts does not promise one universal refund processing period for every payment method or transaction.

Requests to Change an Order

If you want to change rather than cancel an order, contact Woody's as soon as possible.

Whether a requested change can be made depends on the product, order status, availability and whether preparation, customization or fulfillment has already begun.

A requested change is not confirmed until Woody's communicates acceptance of the revised transaction.

Cancellation vs. Return

Cancellation generally concerns stopping a transaction before fulfillment has progressed too far.

A return generally concerns a product after it has been shipped, delivered or otherwise fulfilled.

If your product has already been received, review the Refund & Returns Policy rather than assuming the order can still be cancelled.