Pre-Order & Special-Order Policy
Some golf carts, parts, accessories, configurations or customized products may require advance ordering or sourcing. This policy explains how pre-orders and special orders are handled, including availability, estimated timing, changes, cancellations and delivery considerations.
Some Products Require Additional Sourcing Time
A pre-order or special order may involve a product that is not immediately available for ordinary fulfillment or a product that must be sourced, configured or prepared for a particular customer.
Because these transactions can depend on suppliers, manufacturers, product availability, configuration and transportation, estimated availability dates should not automatically be treated as guaranteed completion or delivery dates.
The specific information communicated for the customer's transaction controls over general assumptions about other pre-orders or special orders.
Before Placing a Special Order
Confirm the product, model, configuration, accessories, quantity and other important details before authorizing the order.
Custom or specifically sourced products may become more difficult to change or cancel once sourcing, ordering, preparation or customization has begun.
Contact Woody's before placing an order if any important specification is unclear.
Understanding the Type of Order
Pre-orders, special orders and custom builds can involve different requirements.
Pre-Orders
A pre-order may be used for a product expected to become available later. Any availability or arrival information communicated should be treated according to the terms of the specific transaction.
Special Orders
A special order may involve sourcing a particular golf cart, part, accessory or configuration based on a customer's requested specifications.
Custom Orders
A custom order may involve customer-selected modifications, accessories or configuration and may also be subject to the Custom Build & Modification Policy.
From Request to Fulfillment
The exact process can vary, but special-order transactions generally require clear confirmation of the requested product.
Product Request
Identify the golf cart, component, accessory or configuration you are seeking.
Details Reviewed
Important specifications and available order information are reviewed.
Order Confirmed
Confirm the applicable transaction details before sourcing or preparation proceeds.
Sourcing / Preparation
The product may be sourced, ordered, prepared or customized as applicable.
Fulfillment
Pickup, shipping or delivery arrangements are handled according to the applicable transaction.
General Pre-Order & Special-Order Policy
Pre-orders and special orders are handled according to the product, availability, requested configuration and transaction-specific information.
This policy does not create a universal processing time, delivery date, deposit amount, cancellation fee or refund deadline for every pre-order or special order.
Customers should review and confirm the terms communicated for their specific transaction before authorizing the order.
Product Availability
Pre-order and special-order availability may depend on manufacturers, distributors, suppliers, product configuration and other circumstances outside ordinary in-stock fulfillment.
An initial indication that a product is expected or available for ordering does not necessarily mean that the product is physically in stock at Woody's Golf Carts.
Availability may change before sourcing or fulfillment is completed.
Estimated Availability & Completion Dates
Any expected arrival, sourcing, preparation, completion or delivery timing provided for a pre-order or special order should be understood as an estimate unless a specific commitment is expressly confirmed for the transaction.
Estimates can change because of product availability, supplier schedules, manufacturing, transportation, customization requirements and other fulfillment factors.
Customers should avoid making time-sensitive plans based solely on an estimated date unless the relevant timing has been specifically confirmed.
Pricing, Deposits & Payment
Pricing and payment requirements for a pre-order or special order depend on the specific transaction.
If a deposit, partial payment or other payment arrangement is required, the applicable amount and terms should be communicated for that order before the customer authorizes the transaction.
This general policy does not establish a universal deposit percentage or payment schedule.
For general payment information, review the Payment Policy .
Customer Order Confirmation
Customers should carefully confirm the important details of a pre-order or special order before sourcing, ordering, customization or preparation begins.
- Product or golf cart requested.
- Applicable model or configuration.
- Quantity where relevant.
- Selected accessories or modifications.
- Color or other requested options where applicable.
- Pricing communicated for the transaction.
- Applicable payment requirements.
- Estimated availability information.
- Shipping, delivery or pickup arrangements where applicable.
Changes to a Pre-Order or Special Order
Customers who want to change an order should contact Woody's Golf Carts as soon as possible.
Whether a requested change can be made depends on the stage of the transaction and whether sourcing, manufacturer ordering, preparation, customization or other fulfillment activity has already begun.
A requested change is not effective until Woody's confirms that the change can be accommodated.
A change in product, configuration or accessories may also affect pricing, availability or estimated completion timing.
Cancellations
Cancellation eligibility for a pre-order or special order depends on the specific transaction and the stage reached when the cancellation request is received.
An order that has not yet entered sourcing or preparation may present different cancellation considerations from an order that has already been placed with a supplier, specially sourced or customized.
Customers should contact Woody's promptly rather than assuming that a pre-order or special order can automatically be cancelled at any stage.
Review our Cancellation Policy for additional information.
Custom Golf Cart Orders
A custom golf cart order may involve customer-selected accessories, components or modifications that require additional sourcing and preparation.
Customers should confirm the requested configuration before work or sourcing begins because later changes may not always be possible.
Customized products can also have different cancellation and return considerations from standard products.
Review our Custom Build & Modification Policy for additional information.
Special-Order Parts & Accessories
Parts and accessories that are specially sourced may have product-specific availability, compatibility and ordering considerations.
Customers should confirm relevant vehicle information before authorizing a special-order component where compatibility is important.
A specially sourced component should not automatically be assumed to be returnable simply because a standard in-stock item might be eligible under different circumstances.
See the Parts & Accessories Policy for further information.
Supplier, Manufacturer & Fulfillment Delays
Pre-orders and special orders can be affected by circumstances occurring before the product reaches Woody's Golf Carts or the customer.
Possible factors may include:
- Changes in supplier availability.
- Manufacturer production schedules.
- Product or component availability.
- Transportation or freight delays.
- Custom configuration requirements.
- Replacement of unavailable options.
- Other circumstances affecting fulfillment.
Where material changes affect a customer's order, Woody's can communicate available information and applicable next steps.
Shipping, Delivery & Pickup
Product availability and customer delivery are separate stages of an order.
A product becoming available does not necessarily mean it will be delivered to the customer on that same date.
Shipping, delivery or pickup arrangements depend on the product and transaction. Customers should review the applicable fulfillment information communicated for their order.
See our Shipping & Delivery Policy and, where applicable, Local Pickup Policy .
Returns & Refunds
Return and refund eligibility for a pre-order, special-order or customized product depends on the product and applicable transaction terms.
Customers should not send a specially ordered product back without first contacting Woody's Golf Carts and receiving applicable instructions.
Review our Refund & Returns Policy for additional information.
Product Substitutions & Availability Changes
If a requested product, component or option becomes unavailable, a different product should not automatically be treated as an approved substitute.
Where an alternative is available, the relevant differences should be communicated so the customer can review the proposed change before it becomes part of the transaction.
Changes to important specifications, configuration or pricing should be confirmed before proceeding.
Order Status Questions
Customers with an active pre-order or special order may contact Woody's Golf Carts for available status information.
When contacting us, provide your name and relevant order information so the transaction can be identified.
You can also review the Order Tracking / Order Status page for additional guidance.
An Estimate Is Not Automatically a Guaranteed Date
Several stages can affect when a pre-order or special order is ultimately ready for the customer.
Product Availability
The requested product or component must first be available for sourcing or ordering.
Sourcing
Supplier or manufacturer schedules can affect when an item becomes available.
Preparation
Customization or other transaction-specific preparation may be required before fulfillment.
Fulfillment
Shipping, delivery or applicable pickup arrangements occur after the product reaches the appropriate stage.
Keeping Special Orders Clear
Customer Responsibilities
- Confirm the correct product before ordering.
- Provide accurate contact information.
- Review requested specifications and options.
- Confirm compatibility where relevant.
- Review transaction-specific payment information.
- Understand that availability dates may be estimates.
- Request changes or cancellations promptly.
Woody's Golf Carts
- Communicate applicable order information available for the transaction.
- Avoid presenting estimated availability as a guaranteed date unless specifically confirmed.
- Review requested changes according to the stage of the order.
- Communicate material availability changes when applicable information becomes available.
- Provide appropriate next-step information for the customer's specific order.
Please Confirm Special-Order Details Carefully
Products sourced or configured specifically for a customer may have different change, cancellation and return considerations from ordinary in-stock products. Review the product, configuration, pricing, payment requirements and estimated availability information applicable to your transaction before authorizing the order.
Questions About a Pre-Order or Special Order?
Contact Woody's Golf Carts for available information about a product, requested configuration or existing order.