Warranty Policy
This policy explains how warranty-related questions are handled for products purchased from Woody's Golf Carts. Warranty coverage can differ between complete golf carts, pre-owned carts, batteries, parts, accessories and customized products, so customers should review the coverage applicable to their specific purchase.
Warranty Coverage Is Not Identical for Every Product
Woody's Golf Carts offers different types of products, including complete golf carts, pre-owned carts, parts, accessories and customized products.
Warranty coverage, where applicable, may therefore depend on the specific product, manufacturer, condition, transaction and any warranty information provided with the purchase.
Customers should not assume that one warranty duration, set of exclusions or remedy applies to every product sold by Woody's Golf Carts.
Keep Your Purchase Information
Retain applicable receipts, invoices, order information, product documentation and warranty materials provided with your purchase.
This information can help identify the product and determine what warranty terms, if any, apply when a warranty-related concern is reported.
Where Warranty Coverage May Come From
The source and terms of coverage depend on the product and transaction.
Manufacturer Warranty
Certain products may be associated with manufacturer warranty terms. Where applicable, the manufacturer's actual warranty documentation controls the scope, duration, exclusions and claim requirements of that warranty.
Dealer-Provided Coverage
If Woody's provides specific warranty or service coverage for a particular transaction, the terms communicated for that purchase determine what is included rather than a universal warranty applying to every product.
Component Coverage
Batteries, accessories, replacement components and other products may have coverage different from the complete golf cart in which they are installed or used.
How to Report a Warranty Concern
Contact Woody's with enough information to identify the product, transaction and issue.
Contact Us
Tell Woody's that you have a possible warranty-related product concern.
Identify Product
Provide relevant purchase and product information.
Describe Issue
Explain the problem and when or how it became apparent.
Coverage Review
Applicable warranty information and circumstances are reviewed.
Next Steps
Follow the applicable inspection, service or claim instructions communicated for the product.
Determining Applicable Warranty Coverage
Warranty coverage must be determined from the information applicable to the specific product and transaction.
Factors may include whether the product is new or pre-owned, the manufacturer, the type of component involved, applicable warranty documentation and any transaction-specific coverage communicated at purchase.
This general Warranty Policy does not create a single warranty duration or identical coverage for every golf cart, part, accessory, battery or service.
Manufacturer Warranty Coverage
Certain products may carry a warranty provided by their manufacturer. Where a manufacturer warranty applies, the manufacturer's actual warranty terms determine the applicable duration, covered components, exclusions, procedures and available remedies.
A manufacturer's warranty is separate from any specific coverage Woody's Golf Carts may independently provide for a particular transaction.
Customers should retain any manufacturer warranty materials supplied with their product and follow applicable claim or maintenance requirements.
New Golf Carts
Warranty terms associated with a new golf cart depend on the specific vehicle and applicable warranty documentation.
Customers should review any warranty information provided for the particular cart rather than assuming that all brands, models, batteries, accessories and components carry identical coverage.
Where different components are supplied by different manufacturers, component-specific warranty terms may apply.
Pre-Owned / Used Golf Carts
Used golf carts differ from new products because they have a history of prior use. Age, mileage or usage, cosmetic condition, battery condition, tires, seats, wheels, accessories and other components may vary from one cart to another.
Customers should review the condition and warranty information applicable to the specific used cart before purchase.
A pre-owned cart should not automatically be assumed to carry the same warranty as a new vehicle or another used cart.
For additional information, review our Used Golf Cart Disclosure and Product Condition Policy .
Golf Cart Batteries
Battery warranty coverage, where applicable, can be different from warranty coverage for the golf cart itself.
Battery type, manufacturer, age, condition, use, charging practices, maintenance and applicable warranty documentation may be relevant when a battery-related concern is reviewed.
This policy does not promise a universal battery warranty period, battery life, driving range or replacement guarantee.
Customers should follow applicable charging, storage and maintenance guidance for the battery installed in their specific cart.
Parts & Accessories
Parts and accessories may have their own warranty terms, depending on the product, manufacturer and transaction.
Warranty coverage for a part or accessory should not be assumed to be identical to the warranty for the complete golf cart.
Customers should also ensure that parts and accessories are compatible with their cart and are installed and used in accordance with applicable instructions.
Review our Parts & Accessories Policy for additional information.
Custom Builds & Modifications
Modified golf carts may contain original components, aftermarket components, customer-selected accessories and other equipment with different warranty terms.
A modification does not automatically create new warranty coverage for unrelated components.
In addition, certain modifications may affect manufacturer coverage where the applicable manufacturer's warranty terms provide for such limitations.
Customers should review the Custom Build & Modification Policy and applicable warranty documentation before making assumptions about coverage following a modification.
Conditions That May Affect Coverage
Actual warranty exclusions depend on the warranty applicable to the specific product. Customers should review that warranty documentation carefully.
Depending on the applicable warranty, circumstances such as misuse, accidental damage, improper maintenance, improper installation, unauthorized modification or use inconsistent with product instructions may be relevant to coverage.
Woody's will not invent an exclusion that is not supported by the applicable warranty terms. Each concern should be reviewed according to the warranty associated with that product.
Maintenance & Customer Care
Proper maintenance can be important to the safe and reliable operation of a golf cart and may also be relevant under applicable warranty terms.
Customers should follow product-specific manufacturer guidance for maintenance, charging, storage, tire care and other applicable service requirements.
Keep records of relevant maintenance or service where doing so may be useful for future warranty or service questions.
Inspection & Diagnosis
A reported product problem may require inspection or diagnosis before it can be determined whether the issue falls within applicable warranty coverage.
Customers should not assume that every mechanical, electrical, battery or accessory problem is automatically a covered warranty defect.
The appropriate next step depends on the product, symptoms, applicable warranty and circumstances of the concern.
Warranty Remedies
The remedy available for an approved warranty claim depends on the warranty that applies to the product.
Depending on the applicable terms, a warranty provider may specify repair, replacement, component service or another remedy. This general policy does not promise that every warranty concern will result in a full product replacement or refund.
Where manufacturer coverage applies, the manufacturer's applicable warranty terms determine its available remedies.
Information for a Warranty Concern
When contacting Woody's Golf Carts about a possible warranty issue, provide enough information to help identify the transaction and concern.
- Customer name and contact information.
- Relevant purchase or order information.
- The golf cart, part or accessory involved.
- A clear description of the problem.
- When the issue was first noticed.
- Photographs or other documentation where useful for explaining the concern.
- Relevant warranty documentation if it was supplied separately.
- Maintenance or service information where relevant to the issue.
Warranty, Returns & Service Are Different
A warranty claim, product return and service request are not necessarily the same type of transaction.
| Type of Request | Primary Purpose | Where to Start |
|---|---|---|
| Warranty Concern | Determine whether a reported issue falls within applicable warranty coverage. | Contact Woody's with the product and purchase information. |
| Return Request | Request return of a product under applicable return terms. | Review the Refund & Returns Policy. |
| Repair / Service | Diagnose, maintain or repair a golf cart or component. | Contact Woody's regarding the service concern. |
| Shipping Damage | Report damage or discrepancy associated with delivery. | Review the Shipping Damage & Delivery Inspection Policy. |
Coverage Can Differ Across Your Golf Cart
A complete vehicle can contain components with separate manufacturers, ages, conditions and warranty terms.
Complete Golf Cart
Review warranty information associated with the specific cart rather than assuming universal vehicle coverage.
Batteries
Battery coverage may have separate terms and should not automatically be treated as identical to cart coverage.
Parts & Accessories
Replacement and aftermarket components may carry product-specific warranty terms where applicable.
Modified Carts
Individual components within a custom build may have different warranty terms and coverage sources.
Helping Warranty Questions Get Reviewed Properly
Customer Responsibilities
- Retain relevant purchase documentation.
- Review warranty information provided with the applicable product.
- Follow applicable product maintenance and operating guidance.
- Report warranty concerns with accurate information.
- Avoid unnecessary continued use where doing so could worsen a known problem.
- Follow applicable inspection or claim instructions.
Woody's Golf Carts
- Help identify warranty information relevant to the transaction where available.
- Review the information supplied with the customer's concern.
- Communicate appropriate next steps based on the applicable circumstances.
- Distinguish manufacturer coverage from any separate transaction-specific coverage.
- Avoid representing non-covered products as carrying warranty coverage that does not apply.
Do Not Assume Every Product Has the Same Warranty
Warranty terms can vary substantially between brands, models, complete golf carts, used carts, batteries, parts, accessories and aftermarket components. Always rely on the warranty information applicable to your specific product and transaction. Contact Woody's Golf Carts if you need help identifying the relevant information.
Have a Warranty Question?
Contact Woody's Golf Carts with your purchase information and a description of the product concern.