Shipping Damage & Delivery Inspection Policy
This policy explains what customers should do when receiving a golf cart, part or accessory that has been shipped or delivered, including reviewing the shipment, identifying visible damage, documenting concerns, checking for missing or incorrect items and contacting Woody's Golf Carts for support.
Review the Shipment Before Moving On
When an order is delivered, customers should review the shipment and compare the received product with the applicable order information.
For complete golf carts, this may include looking at the vehicle's visible exterior, seating, wheels, tires, windshield, roof and accessories. For parts and accessories, customers should review the package and product for visible damage, incorrect items or missing components.
If something appears damaged, incomplete or materially different from the applicable order, documenting the condition and contacting Woody's can help us understand the issue and determine the appropriate next steps.
Four Helpful Actions
Clear information about the received order helps when reviewing a delivery concern.
Visible Shipping Damage Should Be Documented
If damage is visible when an order is received, take clear photographs showing the product, the affected area and any relevant packaging before discarding packaging or making repairs. If delivery documentation provides an appropriate place to record visible condition, accurately note what you observe. Contact Woody's with the order information and supporting details so the concern can be reviewed.
Inspect • Document • Preserve • Report
These general steps help create a clear record when something appears wrong with a delivered order.
Check the Shipment
Compare the delivered product and available shipment information with your applicable order.
Review Condition
Look for visible impact, scratches, broken components, packaging damage or other apparent concerns.
Take Clear Photos
Photograph relevant areas from enough angles to show both the product and the nature of the concern.
Contact Woody's
Provide your order information, description of the issue and relevant supporting information.
Common Types of Delivery Concerns
Not every concern is the same. Identifying what appears wrong helps determine what information may be useful.
Visible Product Damage
Apparent physical damage to the golf cart, part or accessory that is visible when the shipment is received.
Packaging Damage
Crushed, torn, punctured or otherwise visibly affected packaging that may be relevant to the product condition.
Missing Items
A product, accessory or component included in the applicable order appears to be absent from the received shipment.
Incorrect Product
The received product appears materially different from the item identified in the applicable order.
Concealed Concern
A condition issue becomes apparent after packaging is removed even though it was not obvious from the exterior.
Order Condition Question
A customer is unsure whether an observed condition relates to transportation, prior product condition or the ordered configuration.
Scope of This Policy
This policy applies generally to orders from Woody's Golf Carts that involve shipment or delivery and explains how customers should handle apparent damage, missing items, incorrect products and other delivery-condition concerns.
The exact fulfillment method and available resolution depend on the individual product, order and circumstances.
This policy should be read together with the Shipping & Delivery Policy .
Inspection When Receiving an Order
Customers should review the shipment when it is received and compare the product with the applicable order information.
Depending on the product, useful areas to review may include:
- Outer packaging or protective materials.
- Visible product surfaces.
- Golf cart body panels and trim.
- Seats, roof and windshield where applicable.
- Wheels and tires.
- Parts and accessories included with the order.
- Quantity of received items.
- Product identity or configuration.
Visible Shipping or Delivery Damage
If a product appears visibly damaged when it arrives, document what you observe before disposing of relevant packaging, repairing the item or materially altering its received condition.
Useful documentation can include photographs of the complete product, close-up photographs of the affected area and images showing relevant packaging or protective materials.
Contact Woody's with the applicable order information and a clear explanation of the concern.
Photographs & Documentation
Photographs can help show the condition in which a product was received and provide context when a delivery concern is reviewed.
Where relevant, useful photographs may show:
- The complete delivered product.
- The specific affected area.
- Multiple angles of visible damage.
- Relevant outer packaging.
- Relevant internal protective material.
- Product labels or identifying information where useful.
- Received components when an item appears incomplete.
Customers should also retain relevant order information and any delivery-related documentation available to them.
Packaging & Protective Materials
If a delivered product appears damaged, keeping relevant packaging and protective materials while the concern is being reviewed may help document the circumstances.
Customers should avoid unnecessarily discarding packaging that directly relates to an apparent delivery-damage concern before contacting Woody's.
This policy does not require customers to retain packaging indefinitely. Its purpose is to preserve potentially useful information while the reported concern is initially reviewed.
Complete Golf Cart Deliveries
When receiving a complete golf cart, review the vehicle's visible condition and confirm that the vehicle corresponds with the applicable transaction.
Areas worth reviewing may include:
- Visible body and exterior surfaces.
- Roof and windshield where applicable.
- Seats and interior surfaces.
- Wheels and tires.
- Visible lights or accessories included in the order.
- Custom components included in the transaction.
If a material concern is visible during receipt, document it clearly and contact Woody's.
Parts & Accessories Deliveries
Customers receiving parts or accessories should compare the delivered item with their applicable order before installation, alteration or use.
Check the product for visible damage and confirm the received quantity and product identity.
If a part appears incorrect, damaged or incomplete, contact Woody's before installing or modifying it where reasonably possible.
Review the Parts & Accessories Policy for additional information.
Missing Items or Components
If an item or component that appears to form part of the applicable order is missing, review the shipment carefully before reporting the concern.
Where relevant, check separate packages or included materials associated with the shipment.
When contacting Woody's, identify what was ordered, what was received and what appears to be missing.
Incorrect Products
If the product received appears materially different from the item identified in the applicable order, contact Woody's with the order information and details of the product received.
For parts and accessories, avoid installation, modification or unnecessary use while an apparent incorrect-item concern is being reviewed.
Concealed or Later-Discovered Concerns
Some concerns may not be immediately visible from the exterior of a package or product.
If an issue becomes apparent after unpacking or further review, document the condition and contact Woody's with the available information.
The fact that a concern was not visible at the first glance does not by itself determine its cause or the resolution that may apply.
Used & Pre-Owned Golf Carts
Delivery damage should be distinguished from the pre-existing or previously disclosed condition of a used golf cart.
Pre-owned vehicles may have normal signs of prior use, cosmetic wear, used tires, existing accessories or other condition characteristics that are not necessarily transportation damage.
Review the individual vehicle information and the Used Golf Cart Disclosure when evaluating a concern involving a pre-owned vehicle.
Custom & Modified Golf Carts
For custom or modified golf carts, compare the received vehicle with the applicable build or transaction information.
A component that differs from a standard factory configuration may be part of an agreed customization rather than an incorrect product.
If something appears inconsistent with the applicable custom order, document the concern and contact Woody's.
See the Custom Build & Modification Policy .
Reporting a Delivery Concern
Contact Woody's as soon as reasonably practical after identifying a delivery-related concern so the circumstances can be reviewed while relevant information is available.
When contacting us, helpful information can include:
- Your name and contact information.
- Applicable order information.
- The product involved.
- A clear description of the concern.
- What was observed when the product arrived.
- Relevant photographs.
- Information about missing or incorrect items.
- Other relevant delivery documentation available to you.
Review of a Reported Concern
A reported delivery issue must be reviewed based on the applicable order, product, received condition, available documentation and surrounding circumstances.
The appropriate next step can differ depending on whether the concern involves shipping damage, an incorrect product, a missing component, previously disclosed product condition or another issue.
This policy does not promise one universal remedy for every reported delivery concern.
Repairs, Installation & Alterations
When a product appears damaged or incorrect, customers should contact Woody's before making unnecessary repairs, modifications or installations where reasonably possible.
Altering the received condition before documenting a concern may make it more difficult to determine what occurred during delivery.
Returns & Refunds
Reporting delivery damage does not automatically establish a particular refund, replacement or return outcome.
Any applicable resolution depends on the product, transaction, circumstances and relevant policies.
Review the Refund & Returns Policy for general return and refund information.
Shipping & Delivery Information
Shipping and delivery arrangements vary depending on the product and applicable transaction.
This damage and inspection policy does not create a universal shipping rate, delivery area, carrier, handling period or transit time.
Review the Shipping & Delivery Policy for general fulfillment information.
Contact Woody's Golf Carts
If your delivered order appears damaged, incomplete or incorrect, contact Woody's Golf Carts with the applicable order information and supporting details.
- Phone: +1 419-340-4088
- Email: sales@woodysgolfcarts.com
- Address: 2391 S Harris-Salem Rd, Oak Harbor, OH 43449, United States
- Online: Contact Woody's Golf Carts
Show What Arrived & What Appears Wrong
Clear documentation can help distinguish between shipping damage, product condition, a missing component and an incorrect item.
Whole Product
Take an image showing the complete golf cart, part or accessory for context.
Affected Area
Take closer images that clearly show the specific condition or damage being reported.
Packaging
Photograph relevant packaging if its condition may relate to the reported issue.
Order Details
Include enough applicable order information for Woody's to identify the transaction.
Before You Discard Packaging or Install Anything
If an order appears damaged or incorrect, preserve the information that can help show how the product was received.
What to Do When Something Looks Wrong
| Concern | Recommended Action | Helpful Information |
|---|---|---|
| Visible Damage | Document the condition and contact Woody's. | Photos of the complete product, affected area and relevant packaging. |
| Damaged Packaging | Inspect the product carefully before discarding packaging. | Photos showing the packaging and corresponding product condition. |
| Missing Item | Compare the shipment with the applicable order. | Identify what was ordered, received and appears missing. |
| Incorrect Item | Avoid installation or alteration and contact Woody's. | Order information and photos or identifying information for the received item. |
| Used Cart Condition | Compare the concern with the disclosed vehicle condition. | Vehicle listing, photos and the Used Golf Cart Disclosure. |
| Custom Cart Question | Compare the vehicle with the applicable custom-order details. | Build information and photographs of the questioned component. |
Customer & Woody's Responsibilities
Customer Responsibilities
Customers can help with the review of a delivery concern by providing clear and accurate information about the received order.
- Review the shipment when received.
- Compare the product with the applicable order.
- Document visible damage or discrepancies.
- Keep relevant packaging during initial review.
- Provide accurate order information.
- Avoid unnecessary repairs or alterations before review.
- Report concerns as soon as reasonably practical.
Woody's Customer Support
Woody's will use the available order and condition information to understand the reported concern and determine applicable next steps.
- Review applicable order information.
- Review customer-provided documentation.
- Clarify relevant product information.
- Distinguish delivery concerns from disclosed condition.
- Communicate applicable next steps.
- Direct customers to relevant policies when appropriate.
Did Your Order Arrive Damaged or Incorrect?
Document the condition, keep relevant packaging while the concern is being reviewed and contact Woody's Golf Carts with your order information and supporting details.